Our Policies
CHECK IN CHECK OUT TIMES
Check out time is 11:00am.
CANCELLATION POLICY
You may cancel before 14 days of your arrival date without penalty.
Reservations altered or cancelled within 14 days of your arrival date, will incur a $100.00 cancellation fee that can be applied towards a future stay within 180 days.
In the event a guest does not show for their room, or if guest arrives after the confirmed date of arrival, or departs before the confirmed date of departure, 100% of the total stay for the entire period reserved will be charged.
The Cancellation Policy is in effect regardless of any circumstances including, but not limited to: weather conditions, ski resort issues, travel restrictions, family illnesses, personal health issues, wedding and other event cancellations, etc.
Lowest guaranteed rates can be found through our reservation software. If you book through third party dot com’s, like Booking, Hotels, and Expedia, the cancellation policy has stricter enforcement.
SMOKING POLICY
NUMBER OF PEOPLE IN A ROOM
Snice COVID-19, our overnight hotel occupancy has been reduced and the majority of our rooms have a two person maximum. As of Spring 2022, three rooms can accommodate three people; Room #14, Room #15, and Room #16 which offer a king bed, and roll out twin bed. People or Person(s) is defined as: anyone between the age of 0-100 years old. All previous additional beds have been removed, and an appropriate arrangement has been made in order for guests to enjoy meals in their guest room. For those wishing to travel with more than two people, you may reserve multiple rooms. We can assist in helping you select rooms that are nearby each other. Arriving with an additional person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available.
TRAVELLING WITH ANIMALS
Emotional Support Animal (ESA) or Therapy Animal: If you are travelling with an ESA/Therapy Animal, please call so we can discuss room assignment availability. ESA/Therapy Animals are permitted to stay in non-carpeted, private entrance rooms, like Room 17 and 21. Well-behaved ESA/Therapy Animals are welcome to stay at a rate of $50 per animal, per night.
Damages to the room and furnishings are not included in the animal fee and will be assessed on an individual bases based upon replacement value, cleaning, or repair cost.
**Animals cannot be left unattended in rooms when departing the hotel property. Animals must be kept on a leash, under your control, at all times around the property for the safety of your animal, and other guests. Your animal must be curbed while on the hotel grounds, and there is a designated area in our garbage shed for disposal bags.
SERVICE DOGS: If travelling with a Service Dog, please call us so we can ask federal regulation questions and discuss best room options for your individual needs. Legitimate service dogs as defined under ADA and Department of Justice specifications, will be welcomed while completely trained and not retired. In order to ensure your needs, and those of your service dog are being met, your innkeeper will speak with you directly and follow up with the hotel’s Service Dog protocol. Per the ADA and Department of Justice definitions, Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs.
The ADA has regulations in place that protect the service dog handler, and the hotel, as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.
ADA Website Compliance
Our goal is to provide a wonderful experience in the desirable location of Windham, NY. We have built our site with ADA compliance in mind and have utilized available tools such as Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.
43 State Route 296
Windham, NY 12496
518-734-5560
Owners: Marianna & Leslie Leman
mail@albergousa.comWe work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://albergousa.com/ regardless of device type and whether an individual requires assistive technology. Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at mail@albergousa.com
Hotel Accessibility Features
Parking:For guests needing mobility parking, there are spaces near the exit of the main building, and adjacent to the ADA guest room. There are unobstructed pathways from the parking to the entrance of the lobby, and the ADA guest room.
Common Areas:The entrance/exit door to the lobby and common areas are sufficient to accommodate a wheelchair or walker. The common area has tables sufficient heights for their use. Lodging guests and non-lodging guests needing accessibility for breakfast service will be served in the common area dining room.
The lobby and common area provide an accessible bathroom with sufficient door width to accommodate a wheelchair or walker and ADA toilet with grab bars adjacent to both sides of the commode.
Key points of interest: like the front porch, heirloom-kitchen gardens, and several outdoor spaces have unobstructed pathways.
Albergo Allegria is located in the northern Catskill Mountains, and our terrain reflects this. There are slopes throughout our property. If not specifically listed here, accessibility may be limited. Contact us at 518-734-5560 or mail@AlbergoUSA.com if we can assist you in any way regarding accessibility.
Accessible Guest Room accommodating two people:Room 17 is located 30’ behind the main building (known as the Carriage House) and features: ground level entry, accessible pathways, designated parking space when needed, width of doors, turn radius; multiple bedding options for two people, one reclining chair; sufficient door width to accommodate a wheelchair or walker in its bathroom, transfer shower unit with multiple grab bars, stationary and hand-held showerhead, adjustable water controls, shower chair and non-skid mats available upon request; toilet compliant height with grab bar behind toilet; sink compliant height with adjustable water controls; equipment for guests with hearing and/or sight impairments (mobile communication features are available upon request for any guestroom. We do our best to meet specific individual requests for reasonable modification adjustments. This room offers an open floor plan with a king size bed. This room is the same rate as all units located in this building referred to as the Carriage House. Although there is an additional trundle bed in the room, occupancy of more than two guests will infringe on the amount of free-floor space needed for a wheelchair or walker. We would be delighted to discuss specific questions relating to the accessibility of this room.
Hotel Website Accessibility Features
This website for Albergo Allegria is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:
Navigation Shortcuts Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.
Structured, Semantic Markup HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.
Images Visibility All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.
Standards Compliance The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.
Accessibility References
- Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
- Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.
Browser Help
Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:
Learn about the Accessibility features of these major Internet Browsers below:
- Mozilla Firefox: Click Here for Mozilla Firefox Accessibility Features
- Google Chrome: Click Here for Google Accessibility Features
- Internet Explorer: Click Here for Microsoft Internet Explorer Ease of Access Options
- Apple Safari: Click Here for Apple Accessibility Support