Find information on our "Squeaky-Clean" COVID practices.

Policies

Our Policies

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CHECK IN CHECK OUT TIMES

We are Innkeepers that live onsite and are available to our guests 24 hours a day. When booking, let us know your estimated arrival time and we will do our best to assure your room will be ready for you. It is common practice that our rooms are sparkling clean and ready to check into by 4:00pm.

Check out time is 11:00am.

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CANCELLATION POLICY

Any reservation altered or cancelled within 14 days of your arrival date, will incur a cancellation fee of 1 night, if the room cannot be re-rented for the full reservation amount. If the room is re-rented for the full reservation amount, no cancellation fee will be charged. In the event a guest does not show for their room, or if guest arrives after the confirmed date of arrival, or departs before the confirmed date of departure, 100% of the total stay for the entire period reserved will be charged.

The Cancellation Policy is in effect regardless of circumstances: weather conditions, ski resort issues, travel restrictions, family illnesses, etc. We will do our best to replace your reservation so a fee is not incurred… this includes contacting guests signed up for our Wait List. If there is a time you’d like to book and we are listed as full, please email [email protected] to be notified of availability.

Lowest guaranteed rates can be found through our reservation software. If you book through third party dot com’s, like Booking, Hotels, and Expedia, the cancellation policy has stricter enforcement.

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SMOKING POLICY

Albergo Allegria is strictly a non-smoking and non-vaping hotel. Smoking/vaping outside of the designated area will result in fees added to your room charges. Review your confirmation email or in-room welcome letter for details.
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NUMBER OF PEOPLE IN A ROOM

Due to COVID-19, our overnight hotel occupancy has been reduced. All rooms have a two person maximum. No room is to accommodate more than two people. People or Person(s) is defined as: anyone between the age of 0-100 years old. All previous additional beds have been removed, and an appropriate arrangement has been made in order for guests to enjoy meals in their guest room. For those wishing to travel with more than two people, you may reserve multiple rooms. We can assist in helping you select rooms that are nearby each other. Arriving with an additional person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available.
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TRAVELLING WITH ANIMALS

When You Make Your Reservation, it is best practice to inform the front desk that you are traveling with an animal. While we personally love animals, Albergo Allegria is an allergen-free property and therefore, it is NOT suitable for pets.

Emotional Support Animal (ESA) or Therapy Animal: If you are travelling with an ESA/Therapy Animal, please call so we can discuss room assignment availability. ESA/Therapy Animals are permitted to stay in non-carpeted, private entrance rooms, like Room 17 and 21. Well-behaved ESA/Therapy Animals are welcome to stay at a rate of $50 per animal, per night.

Damages to the room and furnishings are not included in the animal fee and will be assessed on an individual bases based upon replacement value, cleaning, or repair cost.

**Animals cannot be left unattended in rooms when departing the hotel property. Animals must be kept on a leash, under your control, at all times around the property for the safety of your animal, and other guests. Your animal must be curbed while on the hotel grounds, and there is a designated area in our garbage shed for disposal bags.

SERVICE DOGS: If travelling with a Service Dog, please call us so we can ask federal regulation questions and discuss best room options for your individual needs. Legitimate service dogs as defined under ADA and Department of Justice specifications, will be welcomed while completely trained and not retired. In order to ensure your needs, and those of your service dog are being met, your innkeeper will speak with you directly and follow up with the hotel’s Service Dog protocol. Per the ADA and Department of Justice definitions, Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs.

The ADA has regulations in place that protect the service dog handler, and the hotel, as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Windham, NY. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

43 State Route 296
Windham, NY 12496
518-734-5560
Owners: Marianna & Leslie Leman
[email protected]

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://albergousa.com/ regardless of device type and whether an individual requires assistive technology. Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at [email protected]

Hotel Accessibility Features

Parking:

For guests needing mobility parking, there are spaces near the exit of the main building, and adjacent to the ADA guest room. There are unobstructed pathways from the parking to the entrance of the lobby, and the ADA guest room.

Common Areas:

The entrance/exit door to the lobby and common areas are sufficient to accommodate a wheelchair or walker. The common area has tables sufficient heights for their use. Lodging guests and non-lodging guests needing accessibility for breakfast service will be served in the common area dining room.

The lobby and common area provide an accessible bathroom with sufficient door width to accommodate a wheelchair or walker and ADA toilet with grab bars adjacent to both sides of the commode.

Key points of interest: like the front porch, heirloom-kitchen gardens, and several outdoor spaces have unobstructed pathways.

Albergo Allegria is located in the northern Catskill Mountains, and our terrain reflects this. There are slopes throughout our property. If not specifically listed here, accessibility may be limited. Contact us at 518-734-5560 or [email protected] if we can assist you in any way regarding accessibility.

Accessible Guest Room accommodating two people:

Room 17 is located 30’ behind the main building (known as the Carriage House) and features: ground level entry, accessible pathways, designated parking space when needed, width of doors, turn radius; multiple bedding options for two people, one reclining chair; sufficient door width to accommodate a wheelchair or walker in its bathroom, transfer shower unit with multiple grab bars, stationary and hand-held showerhead, adjustable water controls, shower chair and non-skid mats available upon request; toilet compliant height with grab bar behind toilet; sink compliant height with adjustable water controls; equipment for guests with hearing and/or sight impairments (mobile communication features are available upon request for any guestroom. We do our best to meet specific individual requests for reasonable modification adjustments. This room offers an open floor plan with a king size bed. This room is the same rate as all units located in this building referred to as the Carriage House. Although there is an additional trundle bed in the room, occupancy of more than two guests will infringe on the amount of free-floor space needed for a wheelchair or walker. We would be delighted to discuss specific questions relating to the accessibility of this room.

Hotel Website Accessibility Features

This website for Albergo Allegria is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website:

  • HTML Validator for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  • Click Here for Lynx, a free text-only web browser.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:

Learn about the Accessibility features of these major Internet Browsers below: