You Ask, We Answer

List of the most commonly asked

We’ve compiled a list of answers to common questions.

COVID-Practices?

Cancellation Policy?

Any reservation altered or cancelled within 14 days of your arrival date, will incur a cancellation fee of 1 night, if the room cannot be re-rented for the full reservation amount. If the room is re-rented for the full reservation amount, no cancellation fee will be charged. In the event a guest does not show for their room, or if guest arrives after the confirmed date of arrival, or departs before the confirmed date of departure, 100% of the total stay for the entire period reserved will be charged.

The Cancellation Policy is in effect regardless of circumstances: weather conditions, ski resort issues, travel restrictions, family illnesses, etc. We will do our best to replace your reservation so a fee is not incurred… this includes contacting guests signed up for our Wait List. If there is a time you’d like to book and we are listed as full, please email [email protected] to be notified of availability.

Lowest guaranteed rates can be found through our reservation software. If you book through third party dot com’s, like Booking, Hotels, and Expedia, the cancellation policy has stricter enforcement.

Is Breakfast Additional?

Please note: food and beverages are not included in the room rates and are available for purchase. We are known for our delicious breakfast and “Kitchen of Happiness” culinary creations. We will continue to do our utmost to cater to our guests’ dietary restrictions and please remember to mark these down under “notes” when you make your online reservations on our independent website, AlbergoUSA.com

Breakfast Hours: Posted weekly on Sunday evenings for the upcoming week. CURRENT WEEKLY HOURS of operation can be viewed on our Restaurant page

April and May: the restaurant will be closed Monday-Friday (please call if planning a visit, as this schedule may change)

The &Breakfast by Albergo restaurant is closed on Tuesday and Wednesday mornings year-round.

Restriction updates: Spring of 2021 until further notice: our typical table service with crockery will not be offered; our delicious food will be presented as “picnic-style” boxed to-go in eco-friendly packaging. Lodging guests may choose to enjoy their meals in-room, as an appropriate table and chairs are now provided to “picnic at” OR choose to dine in the restaurant which offers indoor and outdoor seating. The reduced seating dining room offers several tables available on a first-come basis for lodging and non-lodging guests. In order for us to accommodate patrons, provide physical distance, and properly sanitize between guests, we ask you to offer us grace along the way. For more information view our Restaurant page

Logistics of breakfast service: Sanitation Logistics: in addition to our already high food service sanitation standards, we have increased cleaning of frequently-guest-touched areas. Everyone has been just wonderful in keeping a physical distance from others not in party and having cleaned hands before eating; that, in addition to our bench-mark operating procedures, Albergo Allegria can offer a safer environment for its guests and employees. Read more about our COVID-Practices on this FAQ page.

Former Guest Pantry: In a post-pandemic world, the former Guest Pantry and ALL kitchen access is no longer available guests. However, the option of purchasing select baked items for your stay (that can be available in your room upon arrival or at a requested day and time) is available through the Pantry by Albergo.

Travelling With Animals?

When You Make Your Reservation, it is best practice to inform the front desk that you are traveling with an animal. While we personally love animals, Albergo Allegria is an allergen-free property and therefore, it is NOT suitable for pets.

Emotional Support Animal (ESA) or Therapy Animal: If you are travelling with an ESA/Therapy Animal, please call so we can discuss room assignment availability. ESA/Therapy Animals are permitted to stay in non-carpeted, private entrance rooms, like Room 17 and 21. Well-behaved ESA/Therapy Animals are welcome to stay at a rate of $50 per animal, per night.

Damages to the room and furnishings are not included in the animal fee and will be assessed on an individual bases based upon replacement value, cleaning, or repair cost.

**Animals cannot be left unattended in rooms when departing the hotel property. Animals must be kept on a leash, under your control, at all times around the property for the safety of your animal, and other guests. Your animal must be curbed while on the hotel grounds, and there is a designated area in our garbage shed for disposal bags.

SERVICE DOGS: If travelling with a Service Dog, please call us so we can ask federal regulation questions and discuss best room options for your individual needs. Legitimate service dogs as defined under ADA and Department of Justice specifications, will be welcomed while completely trained and not retired. In order to ensure your needs, and those of your service dog are being met, your innkeeper will speak with you directly and follow up with the hotel’s Service Dog protocol. Per the ADA and Department of Justice definitions, Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs.

The ADA has regulations in place that protect the service dog handler, and the hotel, as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.

Secret Offers?

Like the hidden Easter Egg – check out current specials and add-ons often created for Albergo Allegria guests
Check out our Concierge link where you’ll be privy to information designed by Marianna and Leslie. As exclusive information on activities and happenings becomes known, your local experts will send out an email to those with upcoming reservations.

Number of People in a Room?

Due to COVID-19, our overnight hotel occupancy has been reduced. All rooms have a two person maximum. No room is to accommodate more than two people. People or Person(s) is defined as: anyone between the age of 0-100 years old. All previous additional beds have been removed, and an appropriate arrangement has been made in order for guests to enjoy meals in their guest room. For those wishing to travel with more than two people, you may reserve multiple rooms. We can assist in helping you select rooms that are nearby each other. Arriving with an additional person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available.

What are Check In/Check Out Times?

We are Innkeepers that live onsite and are available to our guests 24 hours a day. When booking, let us know your estimated arrival time and we will do our best to assure your room will be ready for you. It is common practice that our rooms are sparkling clean and ready to check into by 4:00pm.

Check out time is 11:00am.

Gratuities?

Gratuities for our friendly, efficient, and service-minded staff are not included in the room rates. Suggested housekeeping gratuity is $4/per person/per day of lodging. You may leave an amount you deem appropriate on your credit card upon check out, or in your guest room. These ‘hidden behind the scenes’ hardworking staff members appreciate your generosity.

Breakfast gratuities should be left daily as breakfast service team members often roster schedules.

Parking?

The Albergo Allegria inn’s parking lot provides ample free parking. Let us know if you need more than one space. TESLA drivers, give us a call and we can tell you about our outdoor outlets you can plug into!

Driving Directions?

View our Driving Directions.

Weddings / Groups / Reunions?

There are a number of beautiful wedding venues in our area; the hotel is not equipped to host ceremonies or receptions onsite. Being a 21-room property, having a number of rooms that are ‘all together’ effects the other guests’ experience; common areas and the breakfast room are unintentionally capitalized by groups leaving non-group guests overcrowded and pushed aside. For this reason, we do not offer group room blocks. However, if you are interested in booking the hotel for your overnight wedding guests, the property must be reserved in its entirety. Our goal is to have all our guests feel welcomed.

Conference Venue?

Albergo Allegria Hotel offers the perfect venue for small executive conferences. We have hosted conferences for Johnson & Johnson, Exxon Mobil, Whole Foods, New York State Department of Tax and Finance and the Motorcycle Industry Council. Located in Windham, NY Albergo Allegria is a convenient choice for Hudson Valley companies.

Our first floor parlor offers a relaxed and intimate atmosphere conducive to small group sessions, and our breakfast room offers ample space for presentations and larger sessions. All of our guestrooms have a full private bath, HDTV/DVD, and complimentary property-wide WiFi. Enjoy a garden-to-table ala cart breakfast menu, complimentary soft drinks, hot beverages, and fresh baked coffee break treats with your conference plan reservation.

You’ll work hard, but when you’re ready to play hard, Windham New York offers year-round adventure for the outdoor enthusiast.

Cell Phones Service?

Some cell phones do not receive a good signal due to our mountain location. Please check our 12496 zip code with your service provider. Guest rooms do not have phones. There is a courtesy phone at the Front Desk for emergency use.

Internet Access?

Albergo Allegria Inn offers free property wide WiFi for our guests.

Climate Control?

All guest rooms feature individual thermostats to control heat. A/C units are operable only during the Summer months; gas-log fireplaces are operable only during the Autumn/Winter months.

Items Left Behind?

Check your room carefully for all belongings before checking out. Forgotten items will only be mailed back if you call within 2 weeks of your departure date. Their postage can be charged to your credit card number with a $5 minimum fee.

Massage Oils?

If you bring them, indulge! Just ask for a beach towel, as massage oils will ruin the bedding.

Rates Changing?

The rates fluctuate throughout the year. Like the airlines, an algorithm will decrease the per night fee taking into account weekday vs. weekend lodging, the time of year, holiday periods, and simply supply and demand of available rooms. However, the BEST Guaranteed Rates will always be found here, on our independent website. It’s best practice to type into your browser, albergoallegria.bedandbreakfastspot.com to ensure a third party is not hijacking your search.

How did Ski/Board Lift Tickets work for 2020-2021?

2020-2021 Winter Ski Season

We had your Lift Tickets!

With guaranteed lift tickets available for the Winter 2020-2021 Season, even when Windham Mountain’s website was sold out or posted no availability, Albergo Allegria guests had lift tickets ready for purchase at our Front Desk.

Many operational areas functioned very differently this past season at Windham Mountain’s alpine ski and snowboard resort; they were not able to function with a “business as usual” model. Guests were expected to adhere to the information in the two links provided below before planning a visit to ski and board at Windham Mountain.

Albergo Allegria hotel guests were able to purchase lift tickets for any day, regardless of capacity restrictions. One ‘type’ of Single Use Direct Lift RFID ticket was available offering a full-day of skiing/boarding. Lift tickets were only processed on a guest’s credit card when they were physically picked up from the Front Desk.

Please view the Windham Mountain website for important details and link to their social media accounts for last-minute updates.

https://www.windhammountain.com/covid19/
https://www.windhammountain.com/redgreen/