You Ask, We Answer
List of the most commonly asked
We’ve compiled a list of answers to common questions.
The Cancellation Policy is in effect regardless of circumstances: weather conditions, ski resort issues, travel restrictions, family illnesses, etc. We will do our best to replace your reservation so a fee is not incurred… this includes contacting guests signed up for our Wait List. If there is a time you’d like to book and we are listed as full, please email [email protected] to be notified of availability.
Lowest guaranteed rates can be found through our reservation software. If you book through third party dot com’s, like Booking, Hotels, and Expedia, the cancellation policy has stricter enforcement.
Is Breakfast Additional?
Please note: food and beverages are not included in the room rates and are available for purchase. We are known for our delicious breakfast and “Kitchen of Happiness” culinary creations. We will continue to do our utmost to cater to our guests’ dietary restrictions and please remember to mark these down under “notes” when you make your online reservations on our independent website, AlbergoUSA.com
Breakfast Hours: current weekly hours of operation can be viewed on our Restaurant page
Restriction updates: December 19th through the Spring of 2021. During this time frame, our typical table service will not be offered; our delicious food will be presented as “picnic-style” boxed to-go. The &Breakfast by Albergo restaurant will be closed on Tuesday and Wednesday mornings (with the exception of December 29 and 30 when we will remain open). Lodging guests may choose to enjoy their meals in-room, as an appropriate table and chairs are now provided to “picnic at”. The reduced seating dining room has a few tables available on a first-come basis for lodging and non-lodging guests. In order for us to accommodate patrons, provide physical distance, and properly sanitize between guests, we ask you to offer us grace along the way. For more information view our Restaurant page
Logistics of breakfast service: Sanitation Logistics: in addition to our already high food service sanitation standards, we have increased cleaning of frequently-guest-touched areas. Everyone has been just wonderful in keeping a physical distance from others not in party and having cleaned hands before eating; that, in addition to our bench-mark operating procedures, Albergo Allegria can offer a safer environment for its guests and employees. Read more about our COVID-Practices on this FAQ page.
Former Guest Pantry: In a post-pandemic world, the former Guest Pantry and ALL kitchen access is no longer available guests. However, the option of purchasing select baked items for your stay (that can be available in your room upon arrival or at a requested day and time) is available through the Pantry by Albergo.
Windham Mountain Ski/Board Lift Tickets?
We’ve got your Lift Tickets!
Guaranteed lift ticket availability for Albergo Allegria’s guests. Even when Windham Mountain’s website shows sold out, or no availability, we have lift tickets waiting for you at our Front Desk for restricted capacity days, or any day.
Many operational areas will function very differently this season at Windham Mountain’s alpine ski and snowboard resort; they are not able to function with a “business as usual” model. Guests are expected to read all the information in the two links provided here, before making a hotel reservation or planning your visit to ski and board at Windham Mountain.
Albergo Allegria hotel guests can purchase lift tickets for both Red and Green capacity calendar dates. One ‘type’ of Single Use Direct Lift RFID tickets are available. We are not provided with children’s tickets, senior tickets, multi-day tickets, or any other ‘type’ of ticket. Lift Tickets are for full-day skiing/boarding. Rentals and/or lessons are not included in the lift ticket price.
Lift tickets can be requested when booking direct on AlebrgoUSA.com and are only processed on your credit card when picked up from the Front Desk. Once a lift ticket is physically handed to a hotel guest, it is no longer refundable. Dynamic Lift Ticket pricing will follow rates set by Windham Mountain. If Windham Mountain runs a special and offers a lift ticket less than our price, you are able to purchase direct from Windham Mountain.
Please view the Windham Mountain website for important details and link to their social media accounts for last-minute updates.
Travelling With Animals?
Emotional Support Animal (ESA) or Therapy Animal: If you are travelling with an ESA/Therapy Animal, please call so we can discuss room assignment availability. ESA/Therapy Animals are permitted to stay in non-carpeted, private entrance rooms, like Room 17 and 21. Well-behaved ESA/Therapy Animals are welcome to stay at a rate of $50 per animal, per night.
Damages to the room and furnishings are not included in the animal fee and will be assessed on an individual bases based upon replacement value, cleaning, or repair cost.
**Animals cannot be left unattended in rooms when departing the hotel property. Animals must be kept on a leash, under your control, at all times around the property for the safety of your animal, and other guests. Your animal must be curbed while on the hotel grounds, and there is a designated area in our garbage shed for disposal bags.
SERVICE DOGS: If travelling with a Service Dog, please call us so we can ask federal regulation questions and discuss best room options for your individual needs. Legitimate service dogs as defined under ADA and Department of Justice specifications, will be welcomed while completely trained and not retired. In order to ensure your needs, and those of your service dog are being met, your innkeeper will speak with you directly and follow up with the hotel’s Service Dog protocol. Per the ADA and Department of Justice definitions, Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs.
The ADA has regulations in place that protect the service dog handler, and the hotel, as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.
- Like the hidden Easter Egg – check out current specials and add-ons often created for Albergo Allegria guests
- Check out our Concierge link where you’ll be privy to information designed by Marianna and Leslie. As exclusive information on activities and happenings becomes known, your local experts will send out an email to those with upcoming reservations.
Number of People in a Room?
What are Check In/Check Out Times?
Check out time is 11:00am.
Breakfast gratuities should be left daily as breakfast service team members often roster schedules.
Weddings / Groups / Reunions?
Our first floor parlor offers a relaxed and intimate atmosphere conducive to small group sessions, and our breakfast room offers ample space for presentations and larger sessions. All of our guestrooms have a full private bath, HDTV/DVD, and complimentary property-wide WiFi. Enjoy a garden-to-table ala cart breakfast menu, complimentary soft drinks, hot beverages, and fresh baked coffee break treats with your conference plan reservation.
You’ll work hard, but when you’re ready to play hard, Windham New York offers year-round adventure for the outdoor enthusiast.