You Ask, We Answer
List of the most commonly asked
We’ve compiled a list of answers to common questions.
Any reservation altered or cancelled within 14 days of your arrival date, will incur a cancellation fee of 1 night, if the room cannot be re-rented for the full reservation amount. If the room is re-rented for the full reservation amount, no cancellation fee will be charged. In the event a guest does not show for their room, or if guest arrives after the confirmed date of arrival, or departs before the confirmed date of departure, 100% of the total stay for the entire period reserved will be charged.
The Cancellation Policy is in effect regardless of circumstances: weather conditions, ski resort issues, travel restrictions, family illnesses, etc. We will do our best to replace your reservation so a fee is not incurred… this includes contacting guests signed up for our Wait List. If there is a time you’d like to book and we are listed as full, please email [email protected] to be notified of availability.
Lowest guaranteed rates can be found through our reservation software. If you book through third party dot com’s, like Booking, Hotels, and Expedia, the cancellation policy has stricter enforcement.
Is Breakfast Additional?
Please note: food and beverages are not included in the room rates and are available for purchase. We are known for our delicious breakfast and “Kitchen of Happiness” culinary creations. We will continue to do our utmost to cater to our guests’ dietary restrictions and please remember to mark these down under “notes” when you make your online reservations on our independent website, AlbergoUSA.com
Breakfast Hours: Posted weekly on Sunday evening for the upcoming week. The &Breakfast by Albergo restaurant is always CLOSED on Tuesday and Wednesday mornings. For CURRENT WEEKLY HOURS of operation, view our Restaurant page
Restriction updates: Summer of 2022: our table service features delicious food presented with a “picnic-style” vibe. Lodging guests may choose to dine in the restaurant which offers indoor and outdoor seating, or enjoy their meals in-room, as an appropriate table and chairs are now provided to “picnic at”. The reduced seating dining room offers several tables available on a first-come basis for lodging and non-lodging guests. In order for us to accommodate patrons, provide physical distance, and properly sanitize between guests, we ask you to offer us grace along the way. For more information view our Restaurant page
Logistics of breakfast service: Sanitation Logistics: in addition to our already high food service sanitation standards, we have increased cleaning of frequently-guest-touched areas. Everyone has been just wonderful in keeping a physical distance from others not in party and having cleaned hands before eating; that, in addition to our bench-mark operating procedures, Albergo Allegria can offer a safer environment for its guests and employees. Read more about our COVID-Practices on this FAQ page.
Former Guest Pantry: In a post-pandemic world, the former Guest Pantry and ALL kitchen access is no longer available guests. However, the option of purchasing select baked items for your stay (that can be available in your room upon arrival or at a requested day and time) is available through the Pantry by Albergo
Travelling With Animals?
When You Make Your Reservation, it is best practice to inform the front desk that you are traveling with an animal. While we personally love animals, Albergo Allegria is an allergen-free property and therefore, it is NOT suitable for pets.
Emotional Support Animal (ESA) or Therapy Animal: If you are travelling with an ESA/Therapy Animal, please call so we can discuss room assignment availability. ESA/Therapy Animals are permitted to stay in non-carpeted, private entrance rooms, like Room 17 through 21. Well-behaved ESA/Therapy Animals are welcome to stay at a rate of $50 per animal, per night.
Damages to the room and furnishings are not included in the animal fee and will be assessed on an individual bases based upon replacement value, cleaning, or repair cost.
**Animals cannot be left unattended in rooms when departing the hotel property. Animals must be kept on a leash, under your control, at all times around the property for the safety of your animal, and other guests. Your animal must be curbed while on the hotel grounds, and there is a designated area in our garbage shed for disposal bags.
SERVICE DOGS: If travelling with a Service Dog, please call us so we can ask federal regulation questions and discuss best room options for your individual needs. Legitimate service dogs as defined under ADA and Department of Justice specifications, will be welcomed while completely trained and not retired. In order to ensure your needs, and those of your service dog are being met, your innkeeper will speak with you directly and follow up with the hotel’s Service Dog protocol. Per the ADA and Department of Justice definitions, Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs.
The ADA has regulations in place that protect the service dog handler, and the hotel, as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.
- Like the hidden Easter Egg – check out current specials and add-ons often created for Albergo Allegria guests
- Check out our Concierge link where you’ll be privy to information designed by Marianna and Leslie. As exclusive information on activities and happenings becomes known, your local experts will send out an email to those with upcoming reservations.
Number of People in a Room?
Since COVID-19, our overnight hotel occupancy has been reduced and the majority of our rooms have a two person maximum. As of Spring 2022, three rooms can accommodate three people; Room #14, Room #15, and Room #16 which offer a king bed, and a floor-level roll out twin bed. People or Person(s) is defined as: anyone between the age of 0-100 years old. All previous additional beds have been removed, and an appropriate arrangement has been made in order for guests to enjoy meals in their guest room if they chose to do so. For those wishing to travel with more people, you may reserve multiple rooms. Click on Adjacent Rooms on the FAQ page, or we can assist in helping you select rooms that are nearby each other. Arriving with an additional person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available.
What are Check In/Check Out Times?
Check out time is 11:00am.
Breakfast gratuities should be left daily as breakfast service team members often roster schedules.
Weddings / Groups / Reunions?
There are a number of beautiful wedding venues in our area; the hotel is not equipped to host ceremonies or receptions onsite. Being a 21-room property, having a number of rooms that are ‘all together’ effects the other guests’ experience; common areas and the breakfast room are unintentionally capitalized by groups leaving non-group guests overcrowded and pushed aside. For this reason, we do not offer group room blocks. Our goal is to have all our guests feel welcomed.
Our first floor parlor offers a relaxed and intimate atmosphere conducive to small group sessions, and our breakfast room offers ample space for presentations and larger sessions. All of our guestrooms have a full private bath, HDTV/DVD, and complimentary property-wide WiFi. Enjoy a garden-to-table ala cart breakfast menu, complimentary soft drinks, hot beverages, and fresh baked coffee break treats with your conference plan reservation.
You’ll work hard, but when you’re ready to play hard, Windham New York offers year-round adventure for the outdoor enthusiast.
Cell Phones Service?
Items Left Behind?
Which rooms are next to each other?
If you are traveling with multiple people, there are rooms that are next to each other. Although they are not adjoining, they are adjacent. Some, the doors almost touch. Here’s the list:
- Room 1 and Room 13
- Room 6, Room7, and Room 8 (end of hallway, its own alcove)
- Room 9, Room 10
- Room 12 and Room 15
- Room 11 and Room 14
The hotel layout is as follows:
- Ground floor west hallway: Rooms 1, 2, 13
- Ground floor east hallway: Rooms 4, 5
- Second floor west hallway: Rooms 6, 7, 8, 9, 10
- Second floor east hallway: Rooms 3, 11, 12, 14, 15, 16
30’ behind the main house in a separate building are Rooms 17-21. All are under the same roofline, but each with their own private entrance. Two sets of units have one porch, divided by a railing and vertical awnings. These would be Room 18 and 19; Room 20 and 21.
Mandatory Pre-Purchase Lift Tickets for Windham Mountain?
2021-2022 Winter Ski Season
Please be aware that this season is different from last year at Windham Mountain Resort regarding lift ticket purchases and indoor operating protocols. Read Windham Mountain COVID restrictions and Lift Ticket purchase links BEFORE making your hotel reservations.
For the 21-22 season, Windham Mountain is requiring the pre-purchase of lift tickets DIRECTLY through the Windham Mountain website, and lessons and rentals if needed. The hotel NO LONGER has access to sell tickets through our Front Desk.
*** However, if you are reserving an Albergo Allegria hotel room, and lift tickets are not available to purchase online, email us directly at [email protected] and we will liaison between Albergo Allegria guests and Windham Mountain to help secure your tickets. A temporary code will be issued for you to purchase online at Windham Mountain. The code is for hotel guests only; if you are not a registered hotel guest, the ticket will not be valid.
When you make your reservations through our direct website www.AlbergoUSA.com, in the Special Requests box, let us know if you have already pre-purchased lift tickets directly through Windham Mountain. This will let us know you are aware of Windham Mountain’s operation requirements for this season.