List of the most commonly asked
We’ve compiled a list of answers to common questions.
Cancellation Policy?
You may cancel before 14 days of your arrival date without penalty.
Reservations altered or cancelled within 14 days of your arrival date, will incur a 1 night cancellation fee.
In the event a guest does not show for their room, or if guest arrives after the confirmed date of arrival, or departs before the confirmed date of departure, 100% of the total stay for the entire period reserved will be charged.
The Cancellation Policy is in effect regardless of any circumstances including, but not limited to: weather conditions, ski resort issues, travel restrictions, family illnesses, personal health issues, wedding and other event cancellations, etc.
Lowest guaranteed rates can be found through our reservation software. If you book through third party dot com’s, like Booking, Hotels, and Expedia, the cancellation policy has stricter enforcement.
Is Breakfast Included?
Since DECEMBER 2025 all Food and Beverage service has been SUSPENDED. Chef Marianna’s mother, Lenore, passed away and her heart and family is processing loss. Chef Marianna is on a culinary sabbatical and attending to her families needs until further notice. As breakfast has not been included in the rates since December 2019, having no foodservice does not reduce the room rates.
Travelling With Animals?
When You Make Your Reservation, it is best practice to inform the front desk that you are traveling with an animal. While we personally love animals, Albergo Allegria is an allergen-free property and therefore, it is NOT suitable for pets.
Emotional Support Animal (ESA) or Therapy Animal: If you are travelling with an ESA/Therapy Animal, please call so we can discuss room assignment availability. ESA/Therapy Animals are permitted to stay in non-carpeted, private entrance rooms which are Room 17, Room 18, Room 19, Room 20, and Room 21. Well-behaved ESA/Therapy Animals are welcome to stay at a rate of $50 per animal, per night.
Damages to the room and furnishings are not included in the animal fee and will be assessed on an individual bases based upon replacement value, cleaning, or repair cost.
**Animals cannot be left unattended in rooms when departing the hotel property. Animals must be kept on a leash, under your control, at all times around the property for the safety of your animal, and other guests. Your animal must be curbed while on the hotel grounds, and there is a designated area in our garbage shed for your disposal bags.
SERVICE DOGS: If travelling with a Service Dog, please call us so we can ask federal regulation questions and discuss best room options for your individual needs. Legitimate service dogs as defined under ADA and Department of Justice specifications, will be welcomed while the animal is completely trained, while not retired, while not in training. In order to ensure your needs, and those of your service dog are being met, your innkeeper will speak with you directly and follow up with the hotel’s Service Dog protocol. Per the ADA and Department of Justice definitions, Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs.
The ADA has regulations in place that protect the service dog handler, and the hotel, as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in both your reservation being cancelled, and 100% of the total stay for the entire period reserved will be charged.
Windham Mountain Club Lift Tickets?
- When Windham Mountain Club lift tickets are posted as “Sold Out” online, a special code is available for registered guests of Albergo Allegria
- For those seeking Chill Over Thrill adventures, special spa services by Serenity Skincare in Tannersville are exclusive to Albergo Allegria guests
- Check out our Concierge link where you’ll be privy to information designed by Marianna and Leslie. As exclusive information on activities and happenings becomes known, your local experts will keep you in-the-know during your stay.
Number of People in a Room?
The majority of our rooms have a two person maximum. Several rooms can accommodate three people; Room #13, Room #15, Room #16, Room #17, and Room #21 which offer a king bed, and a floor-level roll out twin bed. People or Person(s) is defined as: anyone between the age of 0-100 years old. A few rooms can accommodate four people; Room #3, and Room #14 which offer a king bed and a trundle bed. A trundle bed is a twin bed with a floor-level roll out twin bed under it. For those wishing to travel with more people, you may reserve multiple rooms. Click on Adjacent Rooms on the FAQ page, or we can assist in helping you select rooms that are nearby each other. Arriving with an additional person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available.
What are Check In/Check Out Times?
We are Innkeepers that live onsite and are available to our guests during normal hours, and available 24 hours a day for emergencies. When booking, let us know your estimated arrival time and we will do our best to assure your room will be ready for you. It is common practice that our rooms are sparkling clean and ready to check into by 4:00pm. For checking in after 9pm, please text the Front Desk so we can inform you of late check in procedures. Check out time is 11:00am.
Housekeeping?
Gratuities for our efficient and service-minded housekeeping staff are not included in the room rates. Suggested housekeeping gratuity is $5/per person/per day of lodging. You may leave an amount you deem appropriate on your credit card upon check out, or in your guest room. These ‘hidden behind the scenes’ hardworking staff members appreciate your generosity. Although, DAILY HOUSEKEEPING is not provided, this department works diligently so your guest room is perfectly ready for your arrival.
Parking/EV Charging?
The Albergo Allegria inn’s parking lot provides ample free parking. Let us know if you need more than one space. Electric Vehicle drivers, give us a text and we can tell you about our outdoor outlets you can plug into; we can reserve the space closest to the outlets for you if you let us know!
Driving Directions?
View our Driving Directions.
Weddings / Groups / Reunions?
There are a number of beautiful wedding venues in our area; the hotel is not equipped to host ceremonies or receptions onsite. Being a 21-room property, having a number of rooms that are ‘all together’ effects the other guests’ experience; common areas are often unintentionally capitalized by groups leaving non-group guests overcrowded and pushed aside. For this reason, we do not offer group room blocks. Our goal is to have all our guests feel welcomed.
Corporate Retreat Venue?
Albergo Allegria Hotel offers the perfect venue for small executive conferences. We have hosted conferences for Johnson & Johnson, Exxon Mobil, Whole Foods, New York State Department of Tax and Finance, and the Motorcycle Industry Council, to name a few. Located in Windham, NY Albergo Allegria is also a convenient choice for Hudson Valley and Capital Region companies.
Our first floor parlor offers a relaxed and intimate atmosphere conducive to small group sessions, and our lobby and dining room area offers ample space for presentations, larger sessions, and break-out workshops. We work with local event planners, chefs, and restaurants within walking distance to create meal options too. Albergo Allegria is situated on two acres of grounds with ample space for competitively-heathy outdoor games; a large firepit and pavilion seating area for end of day connecting; a creek which boarders the west side of the property; proximity to the Windham Path, which is steps from our front door. The Windham Path offers a two mile trail to run, walk, or sit and reflect. All of our guestrooms have a full private bath, HDTV/DVD, and complimentary property-wide WiFi.
You work hard, and when you’re ready to play hard, Windham New York offers year-round adventure for the outdoor enthusiast.
Cell Phones Service?
Some cell phones do not receive a good signal due to our mountain location. Please check our 12496 zip code with your service provider. Guest rooms do not have phones. Connecting to our free Wi-Fi is recommended. Should a power outage occur, Wi-Fi may not be operable, and cell towers could also go down.
Internet Access?
Albergo Allegria Inn offers free property wide Wi-Fi for our guests. Please note, should a power outage occur, Wi-Fi may not be operable, and cell towers could also go down.
Climate Control?
All guest rooms feature individual thermostats to control heat. A/C units are operable only during the Summer months. Electric fireplaces are operable all year.
Items Left Behind?
Check your room carefully for all belongings before checking out. Forgotten items will only be mailed back if you text within 2 weeks of your departure date, provided they have been assigned to our Lost and Found bin. Note that undergarments, toothbrushes, and bathroom and personal amenities that are less than full are automatically discarded. Postage will be charged to your credit card number, a $10 minimum fee applies.
Massage Oils?
If you bring them, indulge! But PLEASE just ask for a beach towel, as massage oils will ruin the bedding.
Rates Changing?
The rates fluctuate throughout the year. Like the airlines, an algorithm will decrease or increase the per night fee taking into account weekday vs. weekend lodging, the time of year, holiday periods, and simply supply and demand of available rooms. However, the BEST Guaranteed Rates will always be found here, on our independent website. It’s best practice to type into your browser,
If you are traveling with multiple people, there are rooms that are next to each other. Although they are not adjoining, they are adjacent. Some, the doors almost touch. Here’s the list: The hotel layout is as follows: 30’ behind the main house in a separate building are Rooms 17-21. All are under the same roofline, but each with their own private entrance. Two sets of units have one porch, divided by a railing and vertical awnings. These would be Room 18 and 19; Room 20 and 21. Room 17 porch is not attached to any other unit.Which rooms are next to each other?