Policies & FAQs
Let us answer all your questions.
Answers to common questions
We’ve compiled a list of answers to common questions.
- Rates – when do they change for each season?
The rates change for the Autumn and Winter seasons. The Autumn season rates are in effect from September end to mid October. The Winter season rates are in effect from November end to mid March. Our summer rates are in effect for other times of the year with the exception of special event and holiday periods.
- Cancellation Policy?
As our cancellation policy differs between weekday, weekend, and special event/holiday periods, the corresponding policy can be viewed before completing the reservation process.
- Breakfast Hours?
Breakfast hours are posted at front desk. Breakfast is included with our Standard room rates.
- 8:00 to 9:30 am every morning.
- 7:30 to 9:30 am when ski slopes open at 8:00 am.
- 7:00 am for corporate clients with prior arrangement.
- Hours subject to change.
- Any discounts?
Valid Monday through Thursday (non-holiday/non-special event periods):
20% OFF USA Military – All Active, Retired, or Veteran service members – mention “Salute Our Troops” when booking.
Read about our current Internet Specials.
Please note: Discounts may not be combined.
You are welcome to bring your own alcoholic beverages. We have wine glasses, champagne flutes, corkscrews and bottle openers for your use. (Alcoholic beverages purchased from Albergo Allegria are temporarily not available.)
- Cell Phones?
Some cell phones do not receive signals due to our mountain location. Please check our 12496 zip code with your service provider. For guests renting the Farmhouse in Maplecrest (zip code 12454), cell phone reception is sketchy at best… check with your service provider before your arrival.
- Children Accepted/Additional People in a Room?
People or Person(s) is defined as: anyone between the age of 0-100 years old. Albergo Allegria has 7 rooms that can accommodate four people. Another 2 rooms can accommodate three people. No room will accommodate more than 4 people. A family (or group) of five or more will need to reserve two rooms, please call for details. Additional persons need to be reserved PRIOR to arrival and documented in your reservation confirmation. Arriving with additional UNREGISTERED person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available. There is a $30 per person, per night, charge for an additional person in a room PROVIDING it can accommodate one. The $30 includes our breakfast and our amenities. Again, regardless of age, additional person(s) must be registered prior to arrival.
- Driving Directions?
View our Driving Directions.
- Check In Time?
We are onsite Innkeepers and are available to our guests 24 hours a day. When booking, let us know your estimated arrival time and we will do our best to assure your room will be ready for you.
- Gratuities? Friendly efficient and service-minded staff offer classic hospitality.
Gratuities are not included in the room rates, however, are left up to your discretion. Feel welcome to leave housekeeping gratuities in your guestroom and breakfast gratuities at your breakfast table. Likewise, you can leave gratuities with Marianna or Leslie and they will split it between staff members that worked each day of your stay. Suggested Gratuity: Breakfast – $4/per person/ per day; Housekeeping – $4 per/person/ per day.
- Internet Access?
Albergo Allegria Inn offers free property wide WiFi for our guests.
- Climate Control?
All guest rooms feature individual thermostats to control heat. A/C units are operable only during the Summer months; gas-log fireplaces are operable only during the Autumn/Winter months.
- Items left at the Inn?
Check your room carefully for all belongings before checking out. Forgotten items will only be mailed back if you call within 2 weeks of your departure date. Their postage can be charged to your credit card number with a $5 minimum fee.
- Massage Oils?
If you bring them, indulge! Just ask for a beach towel, as massage oils will ruin the bedding.
The Albergo Allegria inn’s parking lot provides ample free parking.
Albergo Allegria hotel can accommodate groups in the months of May and June. There are a number of area restaurants for wedding receptions. We are not equipped to host ceremonies or receptions onsite. Our goal is to have all our guests feel welcomed, therefore, we are unable to accommodate groups other times of the year. Being a 21 room property, having a number of rooms that ‘are all together’ effects the other guests’ experience; common areas are unintentionally capitalized by groups leaving non-group guests unaccommodated.
- Animals: Service, Therapy, ESA, Pets
Although we personally like animals, Albergo Allegria is an allergen-free hotel and will only accommodate service dogs under ADA specifications. It is best practice to inform the front desk When You Make Your Reservation that you are traveling with your service dog. Legitimate Service Dogs will be welcomed. In order to ensure your needs, and those of your service dog are met, your innkeeper will review and offer our service dog protocol document.
Any dog, not classified under the ADA and DEPARTMENT of JUSTICE as a service dog, is strictly prohibited for registered guests. There are no exceptions, regardless of produced paperwork. Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs as per the ADA and Department of Justice definitions.
As per ADA regulations, service dogs MUST remain in the care of their handler AT ALL TIMES: service dogs cannot be left in the hotel room at any point; service dogs that are not fully trained, or retired, are likewise prohibited. If a legitimate service dog(s) is not behaving properly as per ADA regulations, it will be required to leave the facility. Damages caused to hotel property by a service dog will be charged to your card. You are responsible for any damages caused to other service dogs, people, and property.
The ADA has regulations in place that protect the service dog handler, and the hotel- as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations.Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.
“Final Rule to Amend the Department of Justice’s Regulation Implementing Title II of the ADA
Service Animals. The rule defines “service animal” as a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability. The rule states that other animals, whether wild or domestic, do not qualify as service animals. Dogs that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, are not service animals.
Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.”
Contact the ADA should you have any questions, or to reference information above.
- Conference Venue?
Albergo Allegria Hotel offers the perfect venue for small executive conferences. We have hosted conferences for Johnson & Johnson, Exxon Mobil, Whole Foods, New York State Department of Tax and Finance and the Motorcycle Industry Council. Located in Windham, NY Albergo Allegria is a convenient choice for Hudson Valley companies.
Our first floor parlor offers a relaxed and intimate atmosphere conducive to small group sessions, and our breakfast room offers ample space for presentations and larger sessions. All of our guestrooms have a full private bath, HDTV/DVD, and complimentary property-wide WiFi. Enjoy a garden-to-table breakfast each morning, complimentary soft drinks and fresh baked coffee break treats with your conference plan.
You’ll work hard, but when you’re ready to play hard, Windham offers year-round adventure for the outdoor enthusiast.
Get in Touch
Call, write, or stop in, we want to hear from you!