Policies & FAQs
Let's answer your questions
Answers to common questions
We’ve compiled a list of answers to common questions.
- Rates – why do they change?
The rates fluctuate throughout the year. Like the airlines, an algorithm will decrease the per night fee taking into account weekday vs. weekend lodging, the time of year, holiday periods, and simply supply and demand of available rooms. However, the BEST Guaranteed Rates will always be found here, on our independent website. It’s best practice to type into your browser, www.AlbergoUSA.com to ensure a third party is not hijacking your search.
- Cancellation Policy?
It is best practice to type www.AlbergoUSA.com into your browser to ensure a third party booking site doesn’t hijack your search. If you book through a third party (they are called OTA’s- Other Travel Agencies – like Booking.com, Hotels.com, Expedia.co, etc.) the cancellation policy might require enforcement. Another reason to book online directly with us!
WHEN you book directly with us online through AlbergoUSA.com, we will do our best to re-rent cancelled room(s) and replace (duplicate) your reservation.
Although the cancellation policy can be viewed before you complete your reservation through our booking software, it will sometimes differ between weekday and weekend. However, it is primarily as follows:
Minimum night stay is generally required on weekends, holidays, and special event periods. Check current availability and rates online.
Any reservation altered or cancelled within 14 days of your arrival date, will incur a cancellation fee of 1 night, if the room cannot be re-rented for the full reservation amount. If the room is re-rented for the full reservation amount you will not be charged any cancellation fee.
In the event a guest does not show for their room, or if guest arrives after the confirmed date of arrival, or departs before the confirmed date of departure, 100% of the total stay for the entire period reserved will be charged.
The Cancellation Policy is in effect regardless of weather conditions.
FOR existing reservations BOOKED PRIOR to COVID-19: Please email us directly so we can send you some cancellation options.
- Breakfast is Additional
A note from Marianna Leman, Executive Chef & Owner
Guests, please allow me to bring clarity to our restructuring venture. We are very pleased to announce many positive changes to the inn. As of November 1st, 2019, Albergo Allegria restructured as a Hotel & Breakfast Restaurant. We still offer the same delicious breakfast food that we are known for, it is just not included in the room rates. This change has allowed us to be more price competitive in our local and regional lodging markets. With our updates we are able to offer extended breakfast hours.
DURING COVID-19 RESTRICTIONS: We are offering a “Cafe Menu” for lodging guests. Choose the menu items you’d like for the following morning, and return the order form to the Front Desk the evening prior. Let us know the time you’d like breakfast, and whether you’d prefer breakfast served in the social-distanced dining room, or boxed and brought to your room door. Once in full swing, our Summer 2020 projected hours: 7:30am-11:00am (CLOSED WEDNESDAY and THURSDAY mornings).
Our menu selection changes every day based on the freshest, seasonal ingredients. We feature Garden-to-Table offers when harvesting from the inn’s thirteen raised vegetable and herb beds. Although the components change daily, we offer the following main entree selections every day, in addition to many stationary menu items:
PROJECTED FULL MENU OFFERINGS ONCE FULLY OPENED (once mandated restrictions are lifted)
Eggs Your Way with choice of: bacon or sausage, polenta or potatoes, and your choice of locally made artisan toast served with in-house whipped butter $12.99
Sweet Start Entree ranging $9.50-$11.50 (either Pancakes, Waffles, or French Toast… the choices will rotate on our menu during your stay)
Heritage Fritatta starting at $12.99 (Our open-faced omelet features delicious, culinary-crafted toppings, fresh mozzarella cheese, and a sprinkle of “Grandma Anna’s” seasoned breadcrumbs)
Signature Omelet $12.90 (Stuffed with ever-changing selections, carefully paired with a cheese that compliments its flavor profile)
PROJECTED Breakfast Hours :
- Breakfast served 7:30am-11am (Projected hours post-pandamic)
- The Breakfast Restaurant is Closed on Wednesday and Thursday mornings (projected for Summer of 2020)
- Largest table size: 6 guests (ages 0-100)
New! CAFE MENU items add to your relaxing stay with offerings of iced tea, iced coffee, lemonade, our extended hot tea selection, locally roasted coffee… available for purchase through the Front Desk. Hydration is complimentary from the water cooler. The Kitchen of Happiness offers delicious, home made cookies available for purchase. In a post-pandamic world, the former Guest Pantry and ALL kitchen access will not be accessible to guests. We will continue to do our utmost to cater to our guests’ dietary restrictions: Please remember to mark these down under “notes” when you make your online reservations on our independent website, AlbergoUSA.com.
Another new fantastic update is the option of ordering additional baked goods from our Kitchen of Happiness culinary team when you make your reservation. Once updated, our AlbergoUSA.com website will offer the option of purchasing select baked items for your stay that will be available in your room upon arrival (or upon request if you want them on a specific day). This change will allow these baked goods (formally known as “tea time treats on Saturday”) to be available seven days a week (with advanced order placement).
If you have any questions, comments, or concerns, please do not hesitate to reach out to me before your arrival.
Breakfast is a passionate occasion at Albergo Allegria and we are excited to be showcasing our 37 years of culinary hospitality to all with our open to the public “&Breakfast Restaurant.”
Albergo Allegria, Second Generation Innkeeper
- Any discounts?
Valid Monday through Thursday (non-holiday/non-special event periods):
10% OFF USA Military – All Active, Retired, or Veteran service members – mention “Salute Our Troops” when booking.
Read about our current Internet Specials.
Please note: May not be applicable for rooms already discounted during post-pandemic rates. Discounts may not be combined.
We have wine glasses, champagne flutes, corkscrews and bottle openers for your use. We do not currently have a wine, beer, or liquor license.
- Cell Phones?
Some cell phones do not receive signals due to our mountain location. Please check our 12496 zip code with your service provider. For guests renting the Farmhouse in Maplecrest (zip code 12454), cell phone reception is sketchy at best… check with your service provider before your arrival.
- Children Accepted/Additional People in a Room?
People or Person(s) is defined as: anyone between the age of 0-100 years old. Albergo Allegria has 7 rooms that can accommodate four people. Another 2 rooms can accommodate three people. No room will accommodate more than 4 people. A family (or group) of five or more will need to reserve two rooms, please call for details. Additional persons need to be reserved PRIOR to arrival and documented in your reservation confirmation. Arriving with additional UNREGISTERED person(s) may result in your reservation being cancelled upon check in, or being required to book an additional room if one is available. There is a $25 per person, per night, charge for an additional person in a room PROVIDING it can accommodate one. Again, regardless of age, additional person(s) must be registered prior to arrival.
- Driving Directions?
View our Driving Directions.
- Check In / Check Out Times?
We are Innkeepers that live onsite and are available to our guests 24 hours a day. When booking, let us know your estimated arrival time and we will do our best to assure your room will be ready for you. It is common practice that our rooms are sparkling clean and ready to check into by 4:00pm.
Check out time is 11:00am.
- Gratuities? Friendly efficient and service-minded staff offer classic hospitality.
Gratuities are not included in the room rates, however, are left up to your discretion. Feel welcome to leave housekeeping gratuities in your guestroom or with Marianna or Leslie and they will split it between staff members that worked each day of your stay. Suggested Housekeeping Gratuity– $4 per/person/ per day. Breakfast gratuities can be added to your breakfast bill, or left at your breakfast table.
- Internet Access?
Albergo Allegria Inn offers free property wide WiFi for our guests.
- Climate Control?
All guest rooms feature individual thermostats to control heat. A/C units are operable only during the Summer months; gas-log fireplaces are operable only during the Autumn/Winter months.
- Items left at the Inn?
Check your room carefully for all belongings before checking out. Forgotten items will only be mailed back if you call within 2 weeks of your departure date. Their postage can be charged to your credit card number with a $5 minimum fee.
- Massage Oils?
If you bring them, indulge! Just ask for a beach towel, as massage oils will ruin the bedding.
The Albergo Allegria inn’s parking lot provides ample free parking. Let us know if you need more than one space. TESLA drivers, give us a call and we can tell you about our outdoor outlets you can plug into!
Albergo Allegria hotel can accommodate groups in the months of May and June. There are a number of area restaurants for wedding receptions. We are not equipped to host ceremonies or receptions onsite. Our goal is to have all our guests feel welcomed, therefore, we are unable to accommodate groups other times of the year. Being a 21 room property, having a number of rooms that ‘are all together’ effects the other guests’ experience; common areas are unintentionally capitalized by groups leaving non-group guests overcrowded.
- Animals: Service, Therapy, ESA, Pets
Although we personally like animals, Albergo Allegria is an allergen-free hotel and will only accommodate service dogs under ADA specifications. It is best practice to inform the front desk When You Make Your Reservation that you are traveling with your service dog. Legitimate Service Dogs will be welcomed. In order to ensure your needs, and those of your service dog are met, your innkeeper will review and offer our service dog protocol document.
Any dog, not classified under the ADA and DEPARTMENT of JUSTICE as a service dog, is strictly prohibited for registered guests. There are no exceptions, regardless of produced paperwork. Therapy Animals, Emotional Support Animals, and Pets are NOT Service Dogs as per the ADA and Department of Justice definitions.
As per ADA regulations, service dogs MUST remain in the care of their handler AT ALL TIMES: service dogs cannot be left in the hotel room at any point; service dogs that are not fully trained, or retired, are likewise prohibited. If a legitimate service dog(s) is not behaving properly as per ADA regulations, it will be required to leave the facility. Damages caused to hotel property by a service dog will be charged to your card. You are responsible for any damages caused to other service dogs, people, and property.
The ADA has regulations in place that protect the service dog handler, and the hotel- as well as its guests and employees. Please be aware of ADA, Federal, and Local agency regulations. Arriving with a fraudulent service dog(s) will result in your reservation being cancelled and your deposit being forfeited.
“Final Rule to Amend the Department of Justice’s Regulation Implementing Title II of the ADA
Service Animals. The rule defines “service animal” as a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability. The rule states that other animals, whether wild or domestic, do not qualify as service animals. Dogs that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, are not service animals.
Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.”
Contact the ADA should you have any questions, or to reference information above.
- Conference Venue?
Albergo Allegria Hotel offers the perfect venue for small executive conferences. We have hosted conferences for Johnson & Johnson, Exxon Mobil, Whole Foods, New York State Department of Tax and Finance and the Motorcycle Industry Council. Located in Windham, NY Albergo Allegria is a convenient choice for Hudson Valley companies.
Our first floor parlor offers a relaxed and intimate atmosphere conducive to small group sessions, and our breakfast room offers ample space for presentations and larger sessions. All of our guestrooms have a full private bath, HDTV/DVD, and complimentary property-wide WiFi. Enjoy a garden-to-table ala cart breakfast menu, complimentary soft drinks, hot beverages, and fresh baked coffee break treats with your conference plan reservation.
You’ll work hard, but when you’re ready to play hard, Windham New York offers year-round adventure for the outdoor enthusiast.
Get in Touch
Call, write, or stop in, we want to hear from you!